Training
Everyone Has Skill Gaps
There are Times When We All Need to Deepen Our Skills.
Leaders, employees, and supervisors all need training to address areas where they simply haven’t yet but the knowledge and behaviours they need to perform their best.
Effective training needs to be aligned to the specific needs of both the organization and the individual — that’s core to our approach.
Just sending someone on a course isn’t going to get you what you need.
You need to deliver the exact training that is required to the right person at the right time.
Legacy Professional Development
You Need More Than Training
Training on its own just isn’t meeting the needs of today’s labour market.
With more people changing jobs than ever before, the competition for talent continues to heat up. After compensation, professional development and growth opportunities are front of mind for top talent.
They don’t just want training, they want to grow. They want to demonstrate the full breadth of what they’re capable of. And that requires a different approach.
Build Your Team to Build your Business
Done right, Professional Development serves both employee and employer. It’s more than a perk or a carrot—it strengthens productivity and deepens alignment throughout the organization.
Our Legacy Program brings a blend of Training and Coaching to support the growth of your team. It not only provides your team with the knowledge they need, but also the coaching to apply this knowledge effectively, leading to increased productivity and alignment within your organization.
Legacy ensures your team is working on the right things in the right way. It also echos the coaching you’re receiving.
As you elevate your performance and leadership, Legacy ensures those same core concepts are expanded throughout your organization. You’ll be speaking the same language, using the same tools, and building a stronger organization.
what you need, when you need it
No training curriculum can anticipate what your team will need to focus on and improve in 6 months or a year from now. Effective professional development needs to be highly relevant and actionable now.
As new issues emerge—and they will—we’ll work together to meet those issues head-on by providing your team with the knowledge, insights, and practices they need.
Tailored and Timely
Legacy Professional Development responds to your specific needs when you need them. The Program is uniquely yours—it’s designed both with you and for you. Drawing on our extensive and unique training resources, we work together to map out the specific training that your team needs in the weeks and months ahead.
We have resources, tools, and models in a wide range of categories including:
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- Business Fundamentals
- Advanced Team Dynamics
- Communications
- Leadership
- Management Practices
- Personal Productivity & Effectiveness
Contact us today to learn more about our customized training solutions.
One-Day Training Programs
Leadership
Accelerator
If there’s one thing leaders at all levels have in common, it’s this: a refusal to settle for the status quo. This day-long leadership training event distills best practices into a simple, yet compelling process that helps leaders at all levels get immediate results.
Public
Speaking
If you’re ready to become a Next Level presenter that gets outstanding results, then now is your time. Hone your speaking skills, better promote your oranization, build your brand, and establish yourself as a true authority in your field.
Sales
Accelerator
Build better relationships. Close more sales. Create a better future. This world-class sales training experience will revolutionize your approach and grow your business. Take charge of your professional growth, and dramatically improve your sales results.
Impact
Accelerator
Are you ready to have your greatest year ever? The Impact JumpStart will show you how to change your thinking to accelerate your results by rooting your goals at a deeper level that will drive outstanding results.
Rhapsody Business Transformation Training
Rhapsody believes that there are times when all business people—employees, supervisors, and leaders—require training to address areas where they have simply not yet accumulated the knowledge and practices they require to perform at their highest levels.
Our training approach follows four key elements:
- Concept—We share the underlying concepts that are linked to the learning outcomes of the training course.
- Application—We provide the participant with the opportunity apply the concepts in tangible ways that are relevant to them and their work.
- Assessment—We assess the extent to which the participant has understood and applied the concepts.
- Adjustment—We work with the participant to help adjust their understanding or application of the concept for optimal results.
Pricing Information
Detailed pricing based on the number of participants is available here.
You May Qualify for an 83% Grant
The Government of Canada in partnership with the Provinces has made generous Training Funding Available.
For example, in Ontario, the Canada-Ontario Jobs Grant can help employers recoup 83% of the costs of eligible training programs.
Job grants are available in all Canadian Provinces and Territories. You can find more information here.
The Rhapsody Business Transformation Training programs have all been approved when clients have applied for the funding.
Do You Qualify for Funding?
Business Fundamentals Training Program
The Business Fundamentals training program provides employees with the fundamental knowledge they require to perform effectively in a business environment. This includes training related to personal productivity, business systems, customer service, sales & marketing, and communications and organizational skills.
Each training session is two hours in length.
- Setting Goals and Getting Things Done—This training covers goal characteristics, time management, to-do-lists, and what to do when setbacks occur. Participants will learn how to set better goals and get more accomplished.
- Assertiveness & Self Confidence—Self-confidence and assertiveness are two skills that are crucial for success in business and in life. This training will give participants an understanding of what assertiveness and self-confidence mean and how to develop those capabilities in their work life.
- Creative Problem Solving— This training provides key problem-solving tools that employees can use every day including brainstorming, information gathering, analyzing data, and identifying resources.
- Organizational Skills—To be successful means to be organized. This training will provide employees with the skills to improve productivity and increase in their professional growth.
- Interpersonal Skills—This training will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
- Stress Management—This training will help employees recognize that positive and negative stress is a constant influence on all of our lives and help them maximize the positive stress and minimize the negative stress.
- Workplace DiSC—This training helps participants understand and appreciate the styles of the people they work with. The result is more effective and productive working relationships.
- Marketing Basics—This training will teach employees to use marketing effectively to grab customers’ attention and convince them to make a purchase.
- Sales Basics—This training will help participants understand the language of sales, prepare for a sales opportunity, make an effective pitch, handle objections, and other related sales fundamentals
- Customer Service Fundamentals—This training will help employees understand what customer service means, recognize how attitude affects customer service, identify customers’ needs, deal with difficult customers, and other fundamentals of customer service.
- Process Workflow Chart—This training will help participants learn to map their day-to-day workload to create a more fluid workflow and increase efficiencies.
- Personal Productivity & Time Management—This training will show participants how to organize their lives more effectively and develop a skill set that includes personal motivation, delegation skills, organization tools, and crisis management.
Advanced Business Practices Training Program
The Advanced Business Practices training program provides managers with the knowledge they require to perform effectively at a supervisory level in the organization. Topics include training in business strategy, leadership, advanced sales & marketing practices, managing others, and conflict management.
Each training session is two hours in length.
- Critical Success Factors—This training helps managers and supervisors learn how Critical Success Factors can help a company create a common point of reference to help them direct and measure the success of their business or project.
- SWOT Analysis—This training introduces participants to the SWOT Analysis which is a simple but useful framework for analyzing an organization’s strengths and weaknesses, and the opportunities and threats that they face.
- Being a Likable Manager—Becoming a more likeable manager can sometimes be a difficult process to describe. This training will help participants see how important it is to develop better managerial skills.
- Human Resource Management—This training will help participants learn how to handle Human Resources situations that leaders and managers face (or must protect their team from): interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination.
- Project Management—This training will give participants an overview of the entire project management process, as well as key project management tools that they can use every day in order to boost their business performance.
- Presentation & Communication Skills—This training program can benefit anyone who presents, such as managers, meeting facilitators, speakers, or workgroup discussion leaders. This training module will help you become more efficient and proficient with the skills of providing clear information to others.
- Productive Conflict—This training helps participants increase self-awareness around conflict and discover how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
- Advanced Marketing Practices—This training provides participants with the information required to develop an effective marketing plan for the organization and to ensure it maps to the overall business plan of the organization.
- Advanced Sales Practices—This training teaches participants to learn how to read the personality styles of their customers in order to connect more effectively and close more sales.
- Handling Difficult Customers—With the right skills, and knowledge, any difficult customer can be handled proficiently. This training provides participants with new perspectives and strategies for responding to negative customers, including cultivating positive attitudes, managing stress, listening, empathizing, and building rapport.
- Meeting Management—This training provides methodology and models that can help participants lead more effective and productive team meetings.
- Teamwork and Team Building—This training will encourage participants to explore the different aspects of a team, become top-notch team performers, and lead teams to reach their full potential.
Business Leadership Training Program
The Business Leadership training program is for employees at the leadership or executive level and provides them with advanced levels of training in key areas of organizational leadership. This includes training in business strategy, leadership, HR, business development, performance assessment, and organizational accountability.
Each training session is two hours in length.
- Work of Leaders—Using the framework of Vision, Alignment, and Execution, this training teaches leaders how to understand their own leadership styles and how they impact their effectiveness.
- Leadership Best Practices—This training focuses on the best practices of leadership and teaches participants how to enhance their own capabilities based on the best practices in business.
- Change Management—Change is a constant (technologies, processes, people, ideas, and methods) and having a smooth transition when it occurs, is important. This training teaches leaders how to implement changes more smoothly and with a greater likelihood of acceptance/success.
- Building High-Performance Teams—This training helps participants understand the importance of getting on-site teams or groups focused on the same goals and the core set of high-performance skills. The will learn how to address team challenges, conduct effective meetings, see “the big picture”, work collaboratively and adequately praise team members.
- Critical Thinking for Leaders—Participants will develop the skills to analyze and evaluate information so that they are able to obtain the greatest amount of knowledge from it. Provides the best chance of making the correct decision and minimizes damages if a mistake occurs.
- Advanced Public Speaking—This training will teach advanced public speaking skills, including in-depth information on developing an engaging talk and delivering a presentation with great impact.
- Hiring Strategies—This training will teach leaders how to save time and money by hiring the right candidates. They will also understand how to determine the right “fit”, apply tools to identify “diamonds in the rough”, create an efficient hiring strategy, conduct an effective interview, identify great candidates, and onboard new employees.
- Marketing Strategy Development—This training teaches participants how to shift the behaviours of their target markets by reverse-engineering the beliefs that their market has of their product, service, or business.
- Building Trust—People talk about “building trust” as one of the most important elements of growing their business. This training will help participants understand how to develop trust in tangible and effective ways.
- Creating as Accountability Chart—This training will help participants understand how to develop an effective Accountability Chart to improve the performance of the organization.
- Performance Management—In this training, participants will learn the ins and outs of a Performance Management system and how to measure its success via assessments and performance reviews. This will in turn allow them to see where modifications need to take place.
- KPIs—This training will enable leaders to measure progress toward their goals more effectively by helping them identify and implement Key Performance Indicators (KPIs).
Building a High-Performance Team
This training course is designed to help team members understand their role and what they can do to build a culture and level of teamwork that drives success within the organization. Each module provides opportunities for personal growth and team development.
Each training session is two hours in length.
- The Five Behaviours of a High-Performance Team – Overview—A productive, high-functioning team is critical to an organization’s success. They perform faster, make better decisions, tap into the skills and opinions of all members and avoid wasting time on things that tear them apart. This session provides an overview of the Five behaviours of a cohesive team and where the team’s strengths are based on their assessment.
- The Importance of Trust—Members of great teams trust one another on a fundamental, emotional level, and they are comfortable being vulnerable with each other about their weaknesses, mistakes, fears, and behaviours. They get to a point at which they can be completely open with one another, without filters. Using the Five Behaviours Model, participants will learn how their different behavioural styles affect their ability to trust one another and what they can do to develop a deeper sense of trust.
- Removing Barriers to Trust—Since trust is foundational to a team’s performance, identifying and removing barriers to trust is essential. This session explores classic trust inhibitors on teams and ways to overcome them. Participants will be encouraged to explore these barriers and identify where they are present in their current team environment.
- Mastering Conflict—Members of teams who trust one another are not afraid to engage in conflict around ideas that are key to the organization’s success. They do not hesitate to disagree with, challenge, and question each other, all in the spirit of finding the best answers, discovering the truth, and making great decisions. Using the Five Behaviours Model, participants will explore how well they function in this behaviour and learn principles for handling conflict better.
- Productive Conflict—This session builds on the previous one. It is designed to increase self-awareness around conflict behaviours and helps participants effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Rather than focus on a step-by-step process for conflict resolution, this session combines the personalized insights of personality models with the proven science of cognitive-behavioural theory to help participants recognize and transform their destructive habits into more productive responses. The result is improved workplace relationships that drive results.
- Deepening Commitment—“If team members don’t weigh in, they won’t buy in.” Teams that engage in conflict around ideas are able to gain commitment to decisions, even when various members of the team initially disagree. That is because they ensure that all opinions and ideas are put on the table and considered, giving confidence to team members that no stone has been left unturned. This session explores the issue of commitment and provides participants with principles they can deploy right away to help their team perform better.
- Building Accountability—Teams that gain commitment to decisions and standards of performance do not hesitate to hold one another accountable for adhering to those decisions and standards. What’s more, they don’t rely on the team leader as the primary source of accountability. This session explores the fundamentals of team accountability and offers guidelines for participants to help them raise the standard on their team.
- Driving Results—Team members who trust one another, engage in conflict around ideas, gain commitment to decisions, and hold one another accountable are more likely to set aside their individual needs and agendas and focus on achieving collective results. They do not give in to the temptations to place their departments, career aspirations, or ego-driven status ahead of the collective results that define team success. Participants will learn to apply the principles they have learned so far to improve their overall performance.
- The Ideal Team Player – Overview—This session explores three crucial characteristics found in ideal team players and why they are critical for a group’s success. The training will cover why hunger, heart, and people-smarts are key qualities that each team member should embrace and how they affect the success of the organization.
- Ideal Team Player—Deep Dive. Building on the previous session, participants will explore the Ideal Team Player model more deeply and learn their strengths and areas of improvement to become an ideal team player. They will also learn how to support one another in their growth to be the best team member possible.
- Agile Emotional Intelligence—By combining the insights personality/behavioural models with active emotional intelligence development, participants will discover an agile approach to workplace interactions and learn to navigate outside their comfort zone, empowering them to meet the demands of any situation.
- The Evolution of a Team—Forming a team takes time, and members often go through recognizable stages as they evolve from being a collection of strangers to a united group with common goals. Bruce Tuckman’s Forming, Storming, Norming, and Performing model describes these stages. Participants will explore these stages of team development and learn practical strategies to help them grow as individuals and as a team
A Note About Our Training Services
Rhapsody Strategies has a mature training practice that runs separately from our consulting services. The training that we provide is designed to support specific learning outcomes that are unique to each training program.
In the course of accomplishing the learning outcomes, we provide a range of educational materials including worksheets, white papers, presentations and other related documentation. The learning path that we use in our training follows a progressive sequence so that each learning builds on the next.
We commonly make use of case studies and real-life scenarios with our clients in order to help them understand how apply the core learning outcomes. The approach we use is fundamentally the same whether provided in a group on one-to-one.
Rhapsody’s consulting services are designed to serve leaders and organizations that are seeking specific operational support. This could include instances when our team members are actively delivering business services on behalf of our clients. For us, creating a strategic plan, writing a business plan, or implementing a marketing plan for the client, would constitute examples of consulting services.
For clarity, Rhapsody Strategies does not provide any business consulting services to trainees. Instead, our focus is on providing clients with skills, concepts, and knowledge to deliver business services themselves. For instance, to continue one of our examples above, we would not be “creating a strategic plan”, we would be training clients to develop the skills to create and implement the plan themselves.