by Eric Deschamps | Customer Service
What sets you apart from your competitors usually has less to do with your products or services, and more to do with how you treat people. The most successful companies in the world understand this and place a major emphasis on creating a legendary customer...
by Eric Deschamps | Sales
Labour Day has come and gone and most businesses are now back in full swing. If you’re like most, you’re in the home stretch toward year end and focused on how you can drive your sales up in the time left. Certain fundamentals are essential to success, and...
by Eric Deschamps | Innovation
A few years back, my son Sammy wanted to learn how to play catch. I was eager to teach him, he was eager to learn, and we both looked forward to spending that quality time together. So off we went to a nearby park, baseball gloves and ball in hand. This was going to...
by Eric Deschamps | Personal Effectiveness
As the great Nelson Mandela said, “There is no passion to be found playing small — in settling for a life that is less than the one you are capable of living.” Powerful words from a man who left an incredible legacy. They challenge you and I to...
by Eric Deschamps | Leadership
Are you familiar with the concept of group think? It’s defined as “a psychological phenomenon that occurs within a group of people, in which the desire for harmony or conformity in the group results in an incorrect or deviant decision-making...
