Nothing demands accountability like leadership. And when organizations face their most difficult moments, all eyes turn to leaders for guidance. 

There will be times when you are pushed to your personal and professional limits. In those moments, we have the unique and skilled resources you need to make the best possible decisions — for your organization and for yourself. 

Rhapsody provides professional support for leaders and organizations in their most challenging moments.

All leaders face crisis. 

And in this moment, all leaders are facing the same crisis. 

For many organizations, this will be the moment of truth.

And it all rides on leadership.

Additional resources are available to support you while leading in crisis. Click on the image to access them.

Crisis Action Plan

Once in a Lifetime


There are events that often define or anchor a generation and the current challenges posed by COVID-19 make this one of those times.

Quite simply, there has been no other moment like this one. In our generation, we have not witnessed a sustained crisis that has shifted the behaviours of virtually every business, community, and organization on the planet.

This moment will test all of us. It will require us to work in new ways, to interact differently, to reorganize and restructure our organizations, and to question what we believe the future will look like.

How we act now will set the trajectory for how our organizations — and we as leaders — are seen in the future. 

How you act now is going to reveal the depth of both your competence and your character in the eyes of those you lead

This is the moment.  

Take Action Now

An effective Crisis Action Plan will give you clarity on where to focus and how to manage the risks that you and your organization face.

The Rhapsody team has extensive experience working with leaders facing the most difficult decisions of their lives and have the resources and tools to support your decision making. 

The development of your Crisis Action Plan will be unique to your organization and will include guidance in addressing:

  • Leadership Priorities to anchor your actions during the crisis
  • Operational Clarity to focus the attention of you, your team, and the organization
  • Communications to bring consistency, confidence, and continuity to your organization
  • Team Cohesion & Performance to support your key staff during the crisis
  • Customer Relations to help your clients understand what you are doing and what you stand for
  • Supply Chain Management to identify where you may be most susceptible to disruption

With your Crisis Action Plan ready, you will be able to provide the leadership your oganization requires, when it needs you most. 


How We Do It

First and foremost, we do it together. This is about creating your Crisis Action Plan based on the unique needs of your organization. There is no “one-size-fits-all” approach.

  • Key assessments to understand the current state of your organization, your team, and your leadership
  • Two 2-hour Crisis Planning sessions to identify top priorities based on the Phase you are in and where your organization most needs to focus
  • Application of a series of tested approaches to zero in on what actions need to be taken and in which order
  • Mapping the key actions in each of the major areas of your Crisis Action Plan
  • Two follow-up sessions to support the implementation of your Crisis Action Plan

Our team will work with you closely through the entire process to support your decision-making and personal leadership.


Your Investment: 5 hours of time plus the upfront assessments and $1,995 plus applicable taxes

Should you require additional support in the implementation of your Crisis Action Plan, we can discuss that as clarity emerges about how best to move forward. 

To begin developing your Crisis Action Plan, click the button below and send us a short email. We’ll respond right away to help get you started.

A Deliberate, Focused Methodology

Each step of our approach is designed to address the specific needs of the Leader, Team, and Organization through the different phases of Crisis response. 

A successful response doesn’t happen by chance, it happens by choice.

Each Phase creates unique challenges for Leaders, their Teams, and the Organization as a whole.

Response Phase

In the Response Phase, your priority is to get through the crisis — no matter what kind of crisis it is. This could be supply chain failure, a public health crisis, a tornado, a public scandal, or any other event that creates a disruption in your ability to provide service to your clients.  


The Response Phase requires rapid, meaningful action, precise communications, and a focus on surviving the immediate impacts of the crisis.

These moments test leaders because so many decisions need to be met so quickly and the margin for error is very low. It is a test of the intellect, of patience, of endurance, perhaps above else, it is a test of character.  



It is in moments of crisis that our teams need us most. This is the time to ensure that they understand, to the extent possible, how the crisis will affect their role or them personally. 

They need to know what they need to do and for how long. They need to know what will stay the same, and what needs to change. And they need to continue to function as a team, and not as individuals.



When a crisis occurs, the standard processes and systems of an organization, often along with its key goals and strategies, are thrown into turmoil. Things simply do not and cannot function normally. 

It is critical to rapidly build a shared understanding of what the top priorities are and continue to reinforce them. 


Recovery Phase

During the Recovery Phase, the focus is on re-establishing stability in the organization. The goal is to re-activate core systems and processes as quickly as possible so the organization can return to meeting its core Mission and Vision. The Recovery Phase does not begin after the Response Phase: they happen at the same time. The sooner an organization can begin to dedicate attention and resources to Recovery activities, the better.


In the Recovery Phase, the Leader is deeply tested because it’s happening at the same time as the Response. It requires a response to primary crisis itself while also mapping a route back to normalcy and all under a great deal of scrutiny — both internally and externally.


The transition from Response to Recovery can create a great deal of ambiguity for team. They need to know where to focus and when to return their focus to their original functions. In some cases, they may also need guidance to understand which parts of their role are not going to return to normal.


Recovery is a critical phase for organizations because it marks a return to regular operations and, very often, to cash flow. Successfully reaching this objective requires a clear and common understanding of what is truly essential to the success of the business.

Resilience Phase

Resilience is typically gauged by how long it takes for an organization to return to normal after a major disruption. But for sophisticated organizations, this isn’t enough. The core question for them becomes, “How can we bounce back stronger?” 


Former Chicago Mayor Rahm Emanuel famously said, “You never want a serious crisis to go to waste”. Handled well, a crisis can help to reveal new opportunities … if led well. The sophisticated leader must look beyond the short-term and obvious challenges they are facing to see what else has changed and how the organization can make the best of those changes.


You had a team before the crisis, now the question is what kind of team do you have today? Is it stronger? Closer? More effective? Or has it struggled under the crisis and finds itself tired, bruised, and demoralized. Will this be the moment when your team has simply had enough, or will this be a moment of pride and a shared sense of accomplishment for what they have achieved?



One of the great risks to an organization that undergoes crisis is that it makes it through unchanged. Handled well, crises will enable our organizations to grow, to develop deeper relationships with our clients, reveal opportunities to improve our processes, and open up new opportunities. This requires focused, strategic thinking that looks beyond the obvious.

Personal Support During Crisis

There are times when we all need additional personal support.

As the uncertainty around us continues to grow, so to does the level of anxiety it creates for our teams, our families, and for ourselves.

With this in mind, Rhapsody has ensured that we can help you address your toughest situations head-on. Under professional care and based on extensive research, you’ll build strategies to sort through change, relational situations, work challenges, family issues, our feelings of worry and helplessness. You might want to consider Counselling if any of the following ring true for you:


  • My stress is through the roof and I’m struggling to sleep and focus.
  • I’m experiencing a high level of conflict with my co-workers, and seem unable to resolve it.
  • I am having trouble balancing my home and work life.
  • I feel overwhelmed with the expectations of my position.
  • I’m going through major changes in my life — divorce, separation, parenting, etc.
  • I’m burning out and I don’t know what to do.
  • I feel helpless and hopeless.

These are not the moments to “go it alone”. This is a time for each of us to ensure we have the support we need in order to face the challenges we’ve been given.